Shipping And Delivery Policy

Order Processing Time:

  • Average processing time: 2-3 business working days.
  • During special occasions or popular sales, processing times may be slightly longer.

Delivery Time:

  • Generally, it takes 10 – 21 business days for the deliveries to happen outside India, but in rare cases, transit time is longer due to courier loads, customs, local conditions, festive holidays, natural calamities, rain and a variety of other factors.
  • Delivery timeframe: It differs based on your location.

Bulk Order Information:

  • For bulk orders, contact us at +91 73395 55309 or email us at harshasoundararajan@hotmail.com. 
  • Full payment required before order processing.
  • 7 working days lead-time for bulk order processing.

Coupons:

  • You may receive coupons based on your order value/quantity or specific products.
  • Discount coupons cannot be combined.
  • No two coupon codes can be combined for a single order. 

Order Processing and Modifications:

  • Once an order is placed and confirmed, we can help you modify it till the order has left the warehouse.
  • During the sale period, there will not be any refund unless there are any discrepancies.
  • We reserve the right to refuse or cancel any order at our sole discretion.
  • Reasons for order cancellation may include unavailability of stocks, inaccuracies in product/pricing information or misprints.
  • To ensure utmost satisfaction and effective resolution of any discrepancies, customers are required to record an unboxing video of the received order.

International Shipping Policy: 

At Darclore, we are delighted to serve customers from all around the globe. Our products can be shipped to various countries, and we strive to ensure a seamless shopping experience for our international customers. Here’s what you need to know about ordering internationally and the extra custom charges:

  1. Dispatch Time and Order Status: For international orders, the dispatch time is estimated to be between 7 to 14 days. Throughout the processing period, we will keep you informed about the status of your order through email notifications.
  2. Standard Shipping Charges: Every international order is subject to standard shipping charges, which will be applied at the time of purchase.
  3. Custom Charges and Duties: When placing an international order, please be aware that customs charges, VAT fees or any other applicable duties imposed by your country will have to be paid by you, the customer. As an importer, it is your responsibility to comply with the customs regulations of your country.
  4. Refusal of Charged Orders: In the event that an order incurs customs duties and if you refuse to accept the delivery due to the charges, please note that the authorities will be required to destroy the package. Unfortunately, in such cases, we cannot issue a refund.
  5. Unboxing Videos for Discrepancies: To ensure utmost satisfaction, we require customers to record an unboxing video of the received order in case any discrepancies arise. This will help us address any issues effectively and provide suitable solutions.
  6. Rare Occurrence of Extra Charges: While we have made every effort to list items accurately to prevent additional charges, there may be rare cases where extra fees apply. Regrettably, products in such instances cannot be returned or exchanged, and the order cannot be cancelled for this reason.

If you have any questions or need assistance regarding your international order, please don’t hesitate to reach out to us at harshasoundararajan@hotmail.com or contact us on +91 73395 55309. We are more than happy to help and ensure a delightful shopping experience with us.